tc111 Frequently Asked Questions

tc111 requires a government-issued photo ID for KYC (Know Your Customer) verification. Accepted documents for Bangladesh players include your National Identity Card (NID), a valid passport, or a driving licence. You will also need to submit a clear selfie holding the document. KYC is completed before your first withdrawal is processed and typically takes one to two business days.

No. Each player is permitted exactly one tc111 account. Duplicate accounts are a violation of the Terms and Conditions and will result in all associated accounts being permanently closed. If you have accidentally created a second account, contact tc111 support immediately at [email protected] to resolve the situation without penalty.

To reset your tc111 password, go to the login page and click the "Forgot Password" link. Enter the email address or mobile number registered to your account. A reset link or verification code will be sent to you within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact tc111 support via live chat.

To permanently close your tc111 account, contact the support team via live chat inside the platform or email [email protected] with the subject line "Account Closure Request". Ensure your account balance is zero before submitting the request — any remaining funds should be withdrawn first. Account closure is typically processed within two business days of receiving the request.

To deposit via bKash on tc111, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a tc111 merchant number or receive a prompt to complete the payment through the bKash app or USSD menu (*247#). Enter the specified amount and your bKash PIN to confirm. Most bKash deposits reflect in your tc111 account within five to fifteen minutes.

Nagad deposits on tc111 are typically processed within five to fifteen minutes of completing the transaction in the Nagad app or via USSD (*167#). In rare cases during peak hours, processing may take up to thirty minutes. If your Nagad deposit has not appeared in your tc111 balance after thirty minutes, contact live chat support with your Nagad transaction ID for a manual check.

The minimum deposit on tc111 is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or other supported banks, the minimum deposit is ৳500. The minimum withdrawal on tc111 is ৳500 for all payment methods. Withdrawal requests are subject to KYC verification being completed on your account before they can be processed.

tc111 processes most withdrawal requests within one to four hours during business hours (Bangladesh Standard Time, UTC+6). Mobile banking withdrawals via bKash and Nagad are typically the fastest, often completing within one hour once approved. Bank transfers may take one to two business days depending on the receiving bank. Withdrawals submitted during late-night hours or on public holidays may take slightly longer.

tc111 does not charge platform fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges according to their standard fee schedule. tc111 recommends checking your provider's current fee table before initiating a large transaction. Any tc111-side fees, if introduced in future, will be communicated via the platform before taking effect.

No. tc111's withdrawal policy requires that funds be returned to the same payment source used for the deposit. This means your withdrawal must go back to the same bKash, Nagad, or Rocket number you deposited from. This is a security and anti-money-laundering requirement. If you need to update your registered payment number due to a genuine change of mobile number, contact support with valid identity documentation.

tc111 offers a full range of cricket betting markets covering BPL, IPL, T20 World Cup, ICC events, and Bangladesh Tigers bilateral series. You can bet on match winner, top batsman, total runs, fall of wickets, over-by-over runs, and dozens of in-play markets during live matches. Markets open well in advance of the match and odds update in real time. A minimum bet of ৳50 applies to most cricket markets.

tc111 hosts thousands of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library covers classic 3-reel slots, modern 5-reel video slots, Megaways titles, and jackpot slots with progressive prize pools. All slots on tc111 use certified random number generators (RNG) to ensure fair and unpredictable outcomes on every spin.

Yes. tc111 is fully optimised for mobile play on Android and iOS devices. The platform runs smoothly in any modern mobile browser — Chrome, Firefox, or Safari — without requiring a dedicated app download. The full game library, live casino tables, sports betting markets, and account management features are all accessible from your smartphone or tablet with no loss of functionality.

RTP on tc111 slots varies by game and provider, but most titles in the library carry an RTP between 94% and 97%. High-RTP titles from providers like NetEnt and Pragmatic Play often publish their RTP figures in the individual game's information panel. RTP is a theoretical long-term average — it does not predict the outcome of any single session. tc111 does not alter the RTP set by the original game developer.

Yes. tc111's live casino section features real human dealers streamed in high definition from professional studio environments. Available live games include baccarat, roulette, blackjack, teen patti, and andar bahar — titles from world-class providers such as Evolution Gaming and Ezugi. Tables are available around the clock with a range of betting limits to suit casual players and high-stakes VIP members alike.

tc111 offers a welcome bonus to newly registered players on their first deposit. The specific bonus percentage and maximum amount are displayed on the promotions page inside the platform at the time of your first deposit. To claim it, simply make your qualifying first deposit — the bonus is typically credited to your account automatically within minutes. Always read the wagering requirements before claiming any bonus.

Wagering requirements on tc111 specify how many times you must bet your bonus amount before the resulting winnings become withdrawable. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in qualifying bets before withdrawal is permitted. Wagering requirements vary by promotion and are detailed in the terms of each individual bonus offer on the tc111 promotions page.

Yes. Most tc111 bonuses have an expiry period — typically between 7 and 30 days from the date of the bonus being credited to your account. If the wagering requirements are not met before the bonus expires, the bonus and any associated winnings will be forfeited. The expiry date for each active bonus is visible in the My Bonuses section of your tc111 account. Check there regularly to avoid letting bonuses lapse.

tc111 runs a tiered loyalty programme that rewards regular players with exclusive benefits including higher withdrawal limits, personalised bonus offers, faster support response times, and invitations to special VIP events and tournaments. Players accumulate loyalty points through real-money wagering across all products — casino, sports betting, and slots. The more you play, the higher your tier and the better your rewards. Full details are in the Loyalty section of your tc111 account.

tc111 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our platform. Player funds are held in segregated accounts, meaning they are kept separate from tc111's operational funds at all times. The platform uses certified RNG technology for fair game outcomes and undergoes regular security audits. Two-factor authentication (2FA) is available on all accounts for an extra layer of login security.

tc111 operates as an international online entertainment platform accessible to adult players in Bangladesh. The platform does not make specific claims about local licensing status and recommends that players consult the laws applicable in their jurisdiction before registering. tc111 is committed to operating transparently, enforcing strict 18+ age policies, and providing responsible gaming tools to all players regardless of their location.

To activate self-exclusion on tc111, contact the support team via live chat inside the platform or email [email protected] with the subject line "Self-Exclusion Request". State your account username and the exclusion period you want — options include 30 days, 90 days, 180 days, or permanent exclusion. Your request is processed within one business day (Bangladesh Standard Time). During exclusion, your account is fully suspended and all marketing communications are stopped.

If you feel that gambling on tc111 — or elsewhere — is negatively affecting your finances, relationships, or mental wellbeing, please take action immediately. tc111's support team is available 24/7 via live chat and can apply a self-exclusion, deposit limit, or account suspension on the spot. You can also email [email protected] at any time. For players aged 18 and above only. Visit the tc111 Responsible Gaming page for a full overview of the tools and guidance available to you.