tc111 Privacy Policy

tc111 is the data controller responsible for the personal information collected from users of the tc111 platform, including the website at tc111.bet, any mobile-optimised version of that website, and all associated gaming and sports-betting services. As data controller, tc111 determines the purposes for which personal data is collected and the means by which it is processed.

This Privacy Policy applies to all registered account holders and visitors to the tc111 platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations in Bangladesh. By creating an account with tc111 or continuing to use the platform, you acknowledge that you have read this Privacy Policy and agree to the processing of your personal data as described herein.

If you have questions about how tc111 handles your personal data, you may contact the tc111 privacy team at any time via the contact details provided in the final section of this document.

tc111 collects personal data from you in three principal ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party sources such as payment processors and identity verification partners. The categories of personal data we collect include, but are not limited to, the following:

tc111 does not collect special-category personal data (such as health information, racial or ethnic origin, political opinions, or biometric data) unless specifically required by applicable regulatory obligations and with your explicit consent.

tc111 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, that data will be deleted and the associated account will be closed immediately.

tc111 processes your personal data only for clearly defined and legitimate purposes. We do not sell your personal data to third parties, and we do not use it for purposes that are incompatible with the reasons for which it was originally collected. The primary purposes for which tc111 processes personal data are set out below:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and enable you to access all features of the tc111 platform, including casino games, sports betting, jackpot fishing, and e-sports wagering.
• Transaction processing: To process deposits and withdrawals made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment methods in Bangladeshi Taka (BDT).
• Age and identity verification: To confirm that account holders are aged 18 or above and to verify the authenticity of the identity documents provided, in compliance with our responsible gaming obligations and anti-money laundering (AML) requirements.
• Legal and regulatory compliance: To meet our obligations under applicable AML, counter-terrorism financing (CTF), and know-your-customer (KYC) frameworks, and to respond to lawful requests from competent authorities.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, cheating, and other abuse of the tc111 platform.
• Customer support: To respond to your enquiries, process complaints, and provide technical assistance via live chat and email at [email protected].
• Personalisation and responsible gaming: To tailor your experience on tc111, including personalised game recommendations and the delivery of responsible gaming prompts such as session reminders and spending summaries.
• Marketing communications: Where you have given your explicit consent, to send you promotional offers, bonus notifications, and updates about new games or sports markets on tc111 — including seasonal promotions for BPL, Eid, and Pohela Boishakh. You may withdraw consent at any time via your account settings.
• Analytics and platform improvement: To analyse aggregate usage patterns, identify technical issues, and continuously improve the performance, design, and game library of tc111.

tc111 uses cookies and similar tracking technologies to operate the platform, remember your preferences, keep your session secure, and understand how players interact with the site. A cookie is a small text file placed on your device by your browser when you visit tc111.bet. Cookies set by tc111 do not contain your password or payment details.

tc111 uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function and cannot be disabled. They maintain your login session, protect against cross-site request forgery (CSRF), and ensure that game data is delivered correctly to your browser.
• Functional cookies: These remember your preferences — such as your chosen language, preferred game categories, and display settings — so that you do not need to reconfigure them on each visit.
• Analytics cookies: These collect anonymous, aggregated data about how visitors navigate tc111, which pages are most popular, and where users encounter errors. This data is used solely to improve the platform and is not linked to your personal identity.
• Marketing cookies: With your consent, these cookies allow tc111 to present personalised promotional offers based on your playing history and browsing behaviour on tc111.bet. You may opt out of marketing cookies at any time.

You can control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to tc111 and using core platform features. Disabling other cookie categories will not affect your ability to play but may reduce the personalisation of your experience.

tc111 does not sell, rent, or trade your personal data with third parties for their own marketing purposes. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Payment service providers: To process deposits and withdrawals, tc111 shares relevant financial and identity data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers are contractually bound to process your data only for payment purposes and to maintain adequate security standards.
• Identity verification partners: tc111 works with specialist KYC and AML service providers to verify the identity and age of account holders. These partners process your identity documents on our behalf under strict data processing agreements.
• Game providers: To deliver casino games and live dealer experiences, tc111 shares your username (not your full identity) with certified game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers are responsible for the random number generation and game logic underpinning each title.
• IT and cloud infrastructure providers: tc111's platform is hosted on secure cloud infrastructure. Our infrastructure partners have access to server data as part of their hosting services but are contractually prohibited from accessing or using that data for any purpose other than providing the hosting service.
• Legal and regulatory authorities: tc111 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by law, court order, or in connection with investigations into fraud, money laundering, or other criminal activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of tc111's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change via the email address registered on your account.

All third parties with whom tc111 shares personal data are required to implement and maintain appropriate technical and organisational security measures consistent with the sensitivity of the data they process.

tc111 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

Once the applicable retention period has elapsed, tc111 will securely delete or anonymise your personal data. Anonymised data — from which individual identity cannot be recovered — may be retained indefinitely for aggregate statistical analysis.

Where you request erasure of your personal data and no overriding legal basis for retention exists, tc111 will process your request within 30 days. Please note that in certain circumstances — for example, where a legal obligation to retain data applies — tc111 may not be able to fulfil an erasure request in its entirety, and will explain the specific legal basis for any continued retention at the time of responding to your request.

tc111 respects your rights over your own personal data. Subject to applicable law and any overriding legal obligations on tc111, you are entitled to exercise the following rights at any time:

• Right of access: You may request a copy of the personal data tc111 holds about you, together with an explanation of how it is being used.
• Right to rectification: If any of the personal data tc111 holds about you is inaccurate or incomplete, you may ask us to correct or update it. You can update many data points directly via your account settings dashboard.
• Right to erasure ("right to be forgotten"): You may ask tc111 to delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully.
• Right to restriction of processing: You may ask tc111 to restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you may request that tc111 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object at any time to the processing of your personal data for direct marketing purposes. Once you object, tc111 will cease processing your data for that purpose without delay.
• Right to withdraw consent: Where tc111 processes your personal data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of any processing that took place before the withdrawal.

To exercise any of these rights, please contact the tc111 privacy team using the details set out in the section below. tc111 will respond to all verifiable requests within 30 days. We may need to verify your identity before processing a request to ensure that personal data is not disclosed to an unauthorised third party.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a concern about how tc111 handles your personal data, please get in touch using one of the following channels:

• Live chat: Available 24 hours a day, 7 days a week inside the tc111 platform. Our English-language support team will direct your query to the appropriate team.
• Email: [email protected] — please include "Privacy Enquiry" in the subject line so that your message is routed to the privacy team promptly.

tc111 aims to acknowledge all privacy-related enquiries within two business days (Bangladesh Standard Time, UTC+6) and to provide a full response within 30 calendar days of receipt. If a request is particularly complex or if you have submitted multiple requests simultaneously, we may extend this period by up to an additional 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

tc111 periodically reviews and updates this Privacy Policy to reflect changes in the platform, applicable law, and industry best practices. The "last updated" date at the top of this document will be revised each time a material change is made. Where a change significantly affects your rights or how we use your data, we will notify registered account holders via the email address on file or via an in-platform notification before the change takes effect.