tc111 Responsible Gaming

tc111 operates a strict 18+ policy across every product on the platform — casino games, live dealer tables, sports betting, cricket markets, jackpot fishing, e-sports wagering, and slots. No person under the age of 18 is permitted to open an account, place a wager, or receive any promotional bonus on tc111.

This is not merely a policy preference — it is a non-negotiable platform rule. Age verification is carried out at the point of account registration and again during the Know Your Customer (KYC) process before any withdrawal is processed. Players in Bangladesh must be able to confirm their age using a valid National Identity Card (NID), passport, or other government-issued document showing date of birth.

Where tc111 has reason to suspect that an account holder may be under 18, we reserve the right to suspend the account, freeze any funds, and conduct a thorough identity review. If the account holder is confirmed to be under 18, the account will be permanently closed and any deposited funds will be returned in accordance with our Terms & Conditions.

Gambling is a form of entertainment — and for the vast majority of tc111 players, it stays exactly that. However, for a small number of individuals, gambling can develop from a leisure activity into a pattern of behaviour that causes genuine harm to finances, relationships, and mental wellbeing. This is known as problem gambling, and tc111 takes it seriously.

Problem gambling does not happen overnight. It typically develops gradually when a player begins to lose perspective on the nature of gambling — treating it as a way to earn income rather than a form of entertainment, chasing losses in the hope of recovering money, or spending more time and money than they intended or can comfortably afford.

It is important to understand a few fundamental truths about gambling at tc111 and on any other platform:

• The house always has a statistical edge. Every casino game and sports market is designed with a built-in return-to-player (RTP) percentage. Over a long enough period, the platform will always retain a portion of all wagers placed.
• Past results do not predict future outcomes. Whether you are spinning slots, betting on the Bangladesh Tigers in a T20 match, or playing live roulette, each outcome is independent. A winning streak does not guarantee continued wins, and a losing streak does not mean a win is "due".
• Gambling should never be used to solve financial problems. If you are experiencing financial hardship, gambling on tc111 is not a solution. The risk of compounding financial stress is significant.
• Chasing losses is the most common pathway to harm. Increasing bet sizes or session lengths to try to recover money already lost is a key warning sign that gambling has moved beyond healthy entertainment.

Recognising these realities early is the most effective protection against problem gambling. tc111 encourages all players to gamble for fun, set clear budgets before each session, and take regular breaks — especially during extended sessions on popular titles like live cricket betting, jackpot fishing, or high-volatility slots.

Self-exclusion is one of the most powerful responsible gaming tools available on tc111. It allows you to voluntarily block your own access to the platform for a defined period — or permanently — if you feel that gambling is no longer under your control or is having a negative effect on your life.

tc111 offers the following self-exclusion periods, all of which can be requested immediately via live chat or by emailing [email protected]:

During any active self-exclusion period, your account will be suspended and you will not be able to log in, place bets, or receive any marketing communications from tc111. Any withdrawable balance at the time of exclusion will be returned to you through your registered payment method (bKash, Nagad, Rocket, or bank transfer) after standard verification.

If you attempt to re-register on tc111 during an active self-exclusion period, your new account will be closed immediately and any deposits will be refunded. tc111 maintains self-exclusion records for a minimum of five years to prevent re-registration.

One of the most effective ways to keep gambling enjoyable is to set a firm budget before you start and stick to it. tc111 supports this by offering deposit limit controls that allow you to cap the total amount of money you can add to your account over a given time window.

tc111 deposit limit options include:

• Daily deposit limit: Caps the maximum amount you can deposit into your tc111 account in any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: Sets a ceiling on the total deposits you can make over any rolling 7-day period.
• Monthly deposit limit: Restricts total deposits across a rolling 30-day window — ideal for players who want to budget on a monthly basis alongside their other financial commitments.

To set or modify a deposit limit, contact the tc111 support team via live chat or email at [email protected]. Deposit limits take effect immediately when first applied. Reducing a limit takes effect immediately. Increasing a limit or removing a limit requires a 7-day cooling-off period — this is intentional, to prevent impulsive decisions during a losing streak from undermining the protection the limit was designed to provide.

In addition to deposit limits, tc111 also supports loss limits — a cap on the total amount you are permitted to lose in a given period before the system automatically prevents further play until the limit window resets. Contact support to discuss setting a personalised loss limit on your account.

tc111 provides session control tools that help you manage the amount of time you spend on the platform. Time management is just as important as financial management when it comes to responsible gambling — extended sessions can impair judgement and lead to decisions you would not normally make with a clear head.

The following time-based responsible gaming tools are available on tc111:

To activate any of these session controls, contact the tc111 live chat support team or email [email protected]. Session controls can be applied immediately and do not require a waiting period. If you wish to extend a time-out period that is already active, the extension takes effect immediately. Reducing or removing a time-out period before it expires requires a 24-hour cooling-off period.

1. Log in to tc111 during normal operation (before the time-out takes effect).
2. Open the live chat function inside the platform.
3. Inform the support agent that you wish to set a time-out and specify the duration.
4. The agent will confirm the time-out and your account will be suspended for the chosen period.
5. You will receive a confirmation email to your registered address once the time-out is in place.

Problem gambling rarely announces itself loudly. It tends to develop quietly over weeks or months, and the person affected is often the last to recognise the pattern. The following are common warning signs that gambling may be shifting from healthy entertainment into a problem. If several of these descriptions feel personally familiar, we strongly encourage you to use the tools on this page or contact our support team.

Recognising one or two of these signs on an isolated occasion does not necessarily indicate a serious problem. However, if several of these patterns are occurring regularly, it is important to take action sooner rather than later. The earlier a problem is identified, the easier it is to address.

If you are concerned about your own gambling or that of someone you care about, tc111 encourages you to seek support without delay. You do not need to wait until a situation is critical before reaching out — our team can help at any stage, whether you simply want to set a deposit limit or you need to discuss more significant concerns.

tc111 support channels available to all registered players:

• Live chat: Available 24 hours a day, 7 days a week inside the tc111 platform. Our English-language support team can activate any responsible gaming tool on your account in real time.
• Email support: Send your enquiry to [email protected] with a subject line such as "Responsible Gaming Request" or "Self-Exclusion". We acknowledge all responsible gaming emails within two business hours.

When contacting tc111 about a responsible gaming matter, our team will:

1. Listen to your situation without judgement and treat your enquiry with complete confidentiality.
2. Explain all of the responsible gaming tools available to you and help you choose the most appropriate option.
3. Apply any requested account restriction — deposit limit, time-out, or self-exclusion — immediately during the live chat session or within one business day for email requests.
4. Provide information about external support resources if that appears relevant to your situation.
5. Follow up with a confirmation of any changes applied to your account.

The following practical guidelines are recommended to every tc111 player — whether you are new to the platform or a long-standing member. Adopting these habits from the start is the single most effective way to ensure that your experience on tc111 remains enjoyable over the long term.

• Set a budget before you start every session — decide in advance the maximum amount you are comfortable spending during that session, treat it as the cost of entertainment, and stop when you reach it regardless of whether you are winning or losing.
• Treat winnings as a bonus, not an expectation — tc111 is an entertainment platform, not an income stream. Any winnings are a pleasant outcome, but they should not be relied upon or factored into your financial planning.
• Take regular breaks — step away from the screen every 30–60 minutes. Prolonged sessions reduce concentration and can lead to impulsive decisions.
• Never gamble when you are tired, stressed, or emotional — difficult emotions and impaired judgement are a poor combination at the betting table. If you have had a tough day, consider watching the BPL highlights rather than placing bets.
• Balance gambling with other activities — maintain your usual hobbies, social connections, and daily routines. Gambling should be one activity among many, not the central focus of your free time.
• Never borrow money to gamble — if you cannot afford to lose the money you are about to deposit, do not deposit it. Gambling with borrowed funds significantly amplifies the potential for financial and personal harm.
• Keep records of your spending — periodically review your total deposits and withdrawals on tc111 to maintain an accurate picture of your net gambling spend. Honest self-accounting is a powerful deterrent against problem gambling.
• Use the tools available to you — deposit limits, session reminders, and time-out features exist specifically to support safer play. There is no stigma attached to using them; they are there for every player.